ScoreToLoan
Account & data

Delete your account

Applies to the ScoreToLoan mobile application · Contact: support@scoretoloan.com

On this page

How to request deletion

You can request deletion of your ScoreToLoan account and the personal data associated with it at any time. Deletion is free of charge. You do not need to open the app, and you do not need to give a reason.

✉
Email your request to
support@scoretoloan.com
  1. Send an email to support@scoretoloan.com from the email address registered to your account.
  2. Use the subject line Account Deletion Request.
  3. Include your registered mobile number (and, if available, your account ID) so we can locate the correct account.
  4. We verify that the request comes from the account owner. This normally takes up to 2 business days.
  5. We delete the account and the associated data listed below within 7 business days, and send you a confirmation email.
✉  Email a deletion request

What data is deleted

When your request is completed, we delete the following categories of personal data associated with your account:

  • Account profile information: full name, email address, mobile number, and password credentials
  • KYC verification data, including identity information and any document images you submitted
  • Assessment responses, computed credit scores, and credit analysis results
  • App activity and device data linked to your account

What we may retain

We may retain a limited set of records where we are required or permitted to do so by law — for example, to comply with applicable regulation, to resolve disputes, or to meet anti-fraud and anti-money-laundering obligations. Where we retain anything, we keep it only for as long as required and then delete it.

  • Records required by applicable law or regulation, retained only for the mandated period
  • Residual copies in encrypted backups, which are overwritten within 30 days
  • Aggregated or de-identified statistics that no longer identify you

Important notes

Credit bureau records are not affected. ScoreToLoan is not a credit bureau. Deleting your ScoreToLoan account does not delete, correct, or change any record held by a credit bureau (such as CIBI or TransUnion) or by any lender you have dealt with. To amend those records, please contact the bureau or the lender directly.
Deleting the app is not the same as deleting your account. Uninstalling the app from your device does not remove your account or your data from our systems. To delete your data you must send the request described above.
  • Deletion is permanent. If you return later, you will need to create a new account and repeat the assessment.
  • Deleting your ScoreToLoan account does not change your credit score.
  • If you believe your request has not been handled correctly, you may contact us again at support@scoretoloan.com.

Questions

If anything here is unclear, or you would like to exercise any other right over your personal data, email support@scoretoloan.com and we will help you.